top of page
Frequently Asked Questions
Have a question? Want to learn more about our store? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, contact us.
How long does it take to ship your order?
At Eler, we do our best to ship your package within 24 hours of receiving the order. In the case of weekends, the shipping company may take longer to process to package.
What are the payment options?
We currently accept Paypal, Visa, MasterCard, Maestro, Ideal, Amex, Apple Pay, ChinaUnionPay, Jcb, Diners, Discover, Visa Electron, and Cartesbancaires.
What is your return policy?
We have a 15-day return policy, which means that you have 15 days after receiving your items to request a return. Check our Return Policy page to see if your items are eligible for return.
bottom of page